Autumn SALE 🍁

25% OFF

LIMITED TIME ONLY

FAQ

What payment options do you offer?

The following payment methods are offered Credit card (Visa, Mastercard, American Express) PayPal Amazon Pay
Can I modify or cancel my order?

If you would like to modify or cancel your order, please send an email to info@invermoon.co.uk We will do our best to accommodate your request. However, once an order has been placed, we cannot guarantee that the order can be cancelled or amended.
What are the shipping costs for my order?

We offer free shipping on all orders over £50. United Kingdom: £3.95
How long does it take for my order to arrive?

United Kingdom: 3-5 working days (International shipping not available at the moment)
How can I track my order?

Once your order has been shipped, you will receive an email confirmation with shipping details and a tracking number.
How can I return/exchange my order?

If you have ordered items from us that you no longer need, want or are unhappy with, don't hesitate to get in touch to arrange your refund and return the item. We accept non-faulty items back from our customers within 30 days of delivery; however, the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised and be in its original packaging. Any items you return due to being faulty will be refunded in full, including the delivery charge. The refund will be issued once we have inspected the items. You will be notified via email when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days. Any orders returned after 30 days are not entitled to any refund. For refunds, you must return your order to the address below. 5 Scarth Road, Luncarty Perth PH1 3HG
How can I contact you?

I am happy to answer your questions Monday to Friday at info@invermoon.co.uk
I am a retailer and want to sell INVERMOON products in my store. How can I get in contact with you?

INVERMOON only sells to selected clients/works with selected agencies. Please write an e-mail to info@invermoon.co.uk Please include Your name The name of your store (and your company name, if it is different from your store name) or your agency Your store or agency address(es) Your VAT number Your website A list of other brands that you carry/represent This way we can verify your request and see if we are interested in a partnership. If you do not provide us with the mentioned information, we cannot process your request. We will process your request within 72 hours during business days. Please refrain from writing multiple emails as we will make sure to answer your request as soon as possible.